Frequently Asked Questions

 

What is USD?
All the prices in our online store are listed in United States dollar (USD). Prices may be displayed in your selected currency or automatically displayed based on your location for your convenience. The currency you select is for reference use only, but all orders are processed in USD, using the latest exchange rates.

What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover credit card payment all through PayPal, or payment via Stripe. PayPal account is not required. Please be advised that all your transactions are done securely on PayPal and we do not retrieve and collect your credit card details. Both methods are safe and easy to use.

Do you offer Direct Bank Transfer?
Sorry, this method isn't available right now. Please contact me if you are from Malaysia and would like to purchase products that are solely Made in Malaysia.

How will I know that my order was accepted?
Once you have placed your order successfully, an email order confirmation will be sent to the email address you have entered during checkout. Check your junk mail folder if you have not received any order confirmation from us.

Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!

Why can shipping be costly?
Shipping is expensive—especially if packaging falls outside of "standard" dimensions. Another reason is that we are utilizing fulfilment centers that are located at different countries in the world, so depending on where you are and the items you ordered, your products will be shipped from very different locations and they come separately. 

Please make sure you understand our Shipping Policy before proceeding to order.

Why did I get my items in multiple boxes??
Different manufacturers specialize in making different merchandise so if your order has multiple differing types of items, then each type of item may be produced at different manufacturers and thus, ship out in different boxes as well. It also means that you may get a piece of product from manufacturer A on one day and a different type of product in a separate package a few days later from manufacturer B. Rather than waiting for manufacturer B to finish producing their product too, you get the item from manufacturer A sooner right after they finish producing it.

Where can I return the items?
We do not accept returns for shipped products. Since all items are made-to-order, they cannot be returned. Thank you for supporting an independent small business like ours and understanding that we cannot absorb the cost of returns the way larger corporations can. Please refer to our Refund Policy for information.

Can I send items as a gift?
While we cannot add any extra personalized cards or wordings in the package due to the nature of drop-shipping, but the delivery can certainly be addressed to the person you would like to gift to. During checkout, enter the address of the person who you'd like to gift the item to in the "Ship To" area and then under the Billing Address section, select "Use a different billing address" to enter your own address for billing. After placing your order, let your giftee know a surprise is coming their way and we hope it will help brighten their day!

How are these art items made?
All artwork on this site is hand-painted or digitally illustrated by Elaine and then designed into merchandise like tote bags, phone cases, and canvases. Each item is made-to-order for you through a manufacturer after your order is placed.

As each item is made-to-order, please take into consideration both production time and shipping when ordering. Estimated shipping times are shown at each product listing. Do plan to order ahead of time when ordering.

Do you stock any products locally?

We don't stock any of the made-to-order products locally or in the studio, except for only a small amount of our Made In Malaysia items. This way, the products made are guaranteed to go to loving homes and there would be no excess waste from any unsold merchandise. It does take too much capital for a small independent home studio business like ours to stock up products, hence we operate via this business model.

The only products we store locally are Elaine's original paintings / hand-painted / handmade / limited edition hand-embellished artworks, which we will occasionally list in her shop. Please see below for art viewing question.

I love your products and would like to view them in person! Do you have a physical store? Where can I find you?

While we don't stock merchandise items locally, Elaine has an art studio in Malaysia where you may make an appointment to visit, view & purchase her original artworks. Contact Elaine here for viewing.

Do you offer wholesale products?
Interested in carrying THATBLACKCAT merchandise in your store? I would love to work with you! 

Please contact us if you’d like to learn more about being a retail or e-commerce partner. 


What if I only want to buy a bunch of products?

Do contact us to talk about this so we can give you the appropriate discounts.

Did Elaine painted/drew every artwork that is used for printed products in this shop? How did she do that?

Yes she did. Elaine typically paints & draws on canvas or paper, and then photograph the finished paintings in hi-resolution (and processed them digitally) to be print ready. Occasionally, she creates digital illustrations too.


Do prints sold here come with the artist's signature?

All Elaine's artwork reproductions (canvas, poster, fine art prints) available for purchase in this store are OPEN EDITION prints. Hence, there won't be any additional signatures on the print apart from the signatures on the artwork itself that gets printed.

For Limited Edition (numbered & 'signed by the artist') hand-embellished archival prints shipped to you directly from Elaine's Studio in Malaysia, check here.


Can I copy / remix / make products of / reproduce  Elaine's artworks found here, even if I have bought an art print of it? 

All copyrights and reproduction rights are retained by Elaine Wong. Any artworks created by Elaine may not be reproduced by any process or medium without the express written permission of the artist.


Can I use or share your content or image from this website?

Please contact us if you are posting any of our content. Please ask for our permission before you want to use any content and hyperlink it to http://thatblackcat.com if used online. We are happy to answer your questions or interview. High resolution photographs will be provided upon request.

We reserve the right to request that any third-party remove our content or other copyrighted materials at any time for any reason.

I’d like Elaine to create customized products for my wedding, party, event, or company.

We love customization! Please contact us for this request.

Does Elaine teach? Can I learn how to paint from her?

Yes she does! Check out her workshops at this link.