Shipping & Payments

Payments

We accept payments via Paypal.
Payments can also be made with a credit card without opening a Paypal account.

Bank Transfer (orders from Malaysia only)

This method is available for Malaysian customers who wish to use local Bank Transfer for ordering. Once you have placed your order, you will need to bank-in the total amount to our bank account. You'll see the instructions once you've finished placing your order. Please note that Items will only be shipped upon receiving your payment.

Kindly note down the converted currency amount for your total cart in RM in order for you to send your payment. If you can't see it during checkout, click the Return To Cart link to see the previous page. For shipping amount in RM (if applicable), you may use your bank's currency converter for today's rate.

Please transfer the total amount + Shipping (if applicable) in RM to the following Bank Account:

Elaine Wong Kam Chee
CIMB BANK BERHAD
A/C No: 7059837467

Kindly email the bank transfer receipt to hello@elainewongart.com citing your order number. We will ship your item as soon as your payment is received. (It usually takes 2-3 business days for payment to be completed)

Do you ship worldwide?

Orders are shipped internationally from Malaysia to all countries.
All international orders are subject to their own taxes, customs fees or any other charges. Please contact your local customs office for more information.

How long will it take to receive my order?

Estimated shipping delivery times will be subjected to adjustments once we have the store up and running for a while. We need more stats in order to give a better estimation!


Currently, this is our estimation:
15-18 days to the US
14 days working days to the UK and Australia
7-10 working days to Singapore
22-25 days Canada and everywhere else
5-7 days in Malaysia

Your order will be sent out on average within 3 days of ordering.

** All transit times are subject to customs clearance, transport conditions and volume of mail traffic.

Please note, for International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

Do you offer tracking options?

Yes, we will send you your tracking information as soon as it is available.